Privacy Policy
Effective date: July 30, 2026
This Privacy Policy describes how Auto Club Cellular1 LLC, doing business as Affinity Cellular® (“Affinity Cellular,” “we,” “us,” or “our”) collects, uses, and shares information about visitors to this website and individuals who contact us about our wireless service plans and promotional offers. By using this website, calling us, or submitting your information through any form on this site, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following information:
- Contact information you provide, such as your name, telephone number, email address, and mailing address.
- Inquiry details, such as your current wireless carrier, approximate monthly bill, number of lines, and the plans or offers you are interested in.
- Communications records, including records of calls, text messages, and emails between you and our team, which may be monitored or recorded for quality assurance.
- Technical information collected automatically, such as IP address, device and browser type, pages visited, and referring website.
2. How We Use Information
We use the information we collect to:
- Respond to your inquiries and check your eligibility for promotional offers;
- Provide, activate, bill, and support wireless service;
- Send you marketing and informational communications where you have consented to receive them;
- Improve this website and our offers;
- Detect and prevent fraud; and
- Comply with legal obligations.
3. Sharing of Information
We may share your information with:
- Service providers who work on our behalf, such as order fulfillment, customer support, analytics, and website hosting providers, who are bound to use your information only to provide services to us;
- Our underlying network operator, as necessary to activate and provide wireless service;
- Legal authorities when required by law, court order, or to protect our rights and the safety of others; and
- A successor entity in the event of a merger, acquisition, or sale of assets.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not share or sell text message opt-in data or consent records with any third party, for any purpose.
We do not sell your personal information, and we do not share your contact information with third-party companies for their own marketing purposes.
4. SMS, Calls, and Email Communications
By providing your telephone number through this website or by calling us, you consent to receive recurring marketing and informational communications from Affinity Cellular by phone call and text message — including communications sent using an automatic telephone dialing system or prerecorded or artificial voice — at the number you provided. Consent is not a condition of any purchase.
Message frequency varies. Message and data rates may apply.
Opt out at any time by replying STOP (or END, CANCEL, QUIT, or UNSUBSCRIBE) to any text message. After you opt out, we will send one final message confirming your opt-out.
For help, reply HELP to any text message, email help@affinitycellular.com, or call (833) 679-1090.
Wireless carriers are not liable for delayed or undelivered messages.
You may also opt out of marketing emails by using the unsubscribe link included in every marketing email we send.
5. Cookies and Tracking
This website uses cookies and similar technologies to remember your preferences, measure the performance of our advertising, and understand how visitors use the site. This includes advertising and analytics tools such as the Meta (Facebook) pixel, which may set cookies and share limited event data (for example, page views) with the advertising platform to measure ad performance and show you relevant offers. You can control cookies through your browser settings; disabling cookies may affect how the site functions. Depending on your state of residence, you may have the right to opt out of this sharing — see “Your Rights” below.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
This website is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
8. Third-Party Links
This website may contain links to third-party websites, including the main Affinity Cellular website and carrier policy pages. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their policies.
9. Your Rights
Depending on your state of residence — including, but not limited to, California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, and other states with comprehensive privacy laws — you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses of your information, including opting out of the sale or sharing of your data. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your privacy rights.
California residents: If you are not satisfied with our response to a billing or service complaint, you may contact the California Public Utilities Commission Consumer Affairs Branch at 1-800-649-7570 or cpuc.ca.gov/complaints.
For information about how customer proprietary network information (CPNI) is handled for active wireless service accounts, see the carrier’s Privacy & CPNI Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Policy.
11. Contact Information
Auto Club Cellular1 LLC
d/b/a Affinity Cellular®
4245 Kemp Blvd, Suite 120
Wichita Falls, TX 76308
Email: help@affinitycellular.com
Customer Support: (833) 679-1090